Shipping policy
*Last Updated: 13 September 2026*
*[Elenza]* me hum koshish karte hain aapka order jald se jald deliver ho.
*1. Delivery Area*
Hum Pakistan bhar me delivery karte hain. Â
Cities: Lahore, Karachi, Islamabad, Faisalabad, Multan aur sabhi major cities + TCS/Leopard wali locations.
*2. Delivery Time*
1. *Major Cities*: 2-3 Working Days
2. *Other Cities*: 3-5 Working Days
3. *Remote Areas*: 5-7 Working Days
Note: Friday aur Sunday ke orders Monday ko process honge. Public holidays par delivery nahi hogi.
*3. Shipping Charges*
1. *Order 3000 PKR se upar*: Free Shipping
2. *Order 3000 PKR se kam*: 250 PKR Delivery Charges
3. *COD Charges*: Cash on Delivery par extra 150 PKR lagte hain
Charges checkout par automatically add ho jayenge.
*4. Order Tracking*
Jese hi aapka order dispatch hoga, aapko SMS/WhatsApp par tracking number bhej diya jayega.
*5. Damaged / Lost Parcel*
Agar parcel damage ya lost ho jaye to 24 ghanton me humein inform karein. Hum foran replacement ya refund kar denge.
*6. Ghalat Address*
Order place karte waqt sahi address aur phone number dena lazmi hai. Ghalat info ki wajah se dobara shipping charges customer pay karega.
*7. Contact*
Koi sawal ho to:Â Â
*Email*: sj4415359@gmail.com
*WhatsApp*: +92 3431786814
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